Privacy Policy

Effective April 2020

Updated April 2020

Kobayashi Healthcare International, Inc. and its subsidiaries (collectively, “Kobayashi”) are committed to respecting your privacy.  Kobayashi knows that you care about the collection and use of your information and thus has created this Privacy Policy to describe how we collect, use, share, and protect your information.  By visiting kobayashiamericas.com or other sites of Kobayashi and its subsidiaries (the “Websites”), you agree to the terms of this Privacy Policy.  We may need to update our Privacy Policy, and if we choose to do so, we will post the changes on this page.  Such changes shall apply to information collected after the date of the change.  We recommend that you review this Privacy Policy periodically.

1. INFORMATION WE COLLECT, THE PURPOSE OF COLLECTION, AND WHO IT IS SHARED WITH

Category of Personal Information CollectedSourcePurpose for CollectionCategories of Recipients  
Contact information: Potentially includes items such as name, age, gender, race, e-mail address, mailing address, phone number, IP addresses, medical history and landlord information.    When you manually provide such data to us through forms on our Websites, or through email or Facebook or over the phone.• To contact you about our Websites and services. • Conducting market research and analysis. • To respond to consumer relations inquiries and for insurance purposes. • To respond any complaints.Typically Contact Information is limited strictly to internal use and not forwarded to third-party service providers. The only exception is in the case of a customer complaint which rises to the level of requiring the involvement of our insurance company, TMCS. Our insurance company does not sell or make available your information beyond what is required by the law.   Personal information collected by form is also saved and retained by third-party service providers, such as a customer satisfaction survey company. Neither provider sells or makes available your personal information to third-parties beyond what is required by the law.  
Credit card information: Including credit card number, expiration date, security number and billing address.  When you send us your card information by fax in order to purchase our products.To complete your requested order or transaction.Credit card information is shared with our third-party service provider that processes credit card transactions and the relevant bank.
Payment information: name, card issuer and card type, credit or debit card number, expiration date, and billing address.From customers when they make a purchase or from their issuing banks.Authorizing of credit card and other financial transactions.Our service providers who process payments for us—they are prohibited from using personal information for any other purposes and are contractually required to comply with all applicable laws and requirements, which includes the Payment Card Industry Data Security standards  
Transaction information: product name, quantity, date of purchase, price, return history, and other information regarding your purchase practices and history.  From customers when they make purchases from us.Processing orders and returns and keeping a record of your purchases in case of questions or disputes and for legal purposes such as taxes.Service providers and distributors.
Legal Obligations & Rights:  details of your identity, image, name and address, suspected or alleged thefts, fraud, assault or other criminal behavior.From crime and fraud prevention agencies, from you, witnesses, and from the police.• To respond to subpoenas, search warrants, judicial proceedings, court orders, legal process, or other law enforcement measures, to establish or exercise our legal rights, or to defend against legal claims. • To investigate, prevent, or take actions regarding alleged or actual illegal activities, violations of our Terms of Use, or Privacy Policy, or as otherwise required by law.  Law enforcement and other governmental authorities in accordance with applicable law, and our professional advisors.
Communications: Information related to your interactions with our Websites, including IP addresses and browser behavior, to analyze trends, administer the Website, track user activities, infer user interests, and otherwise induce, deduce, and gather information about individual users and market segments.When you visit the Websites; through the use of cookies and other tracking technologies explained further below.• Customizing your experience on our Websites and identifying your preferences. • To allow us to better service you in responding to your customer service requests. • To administer a promotion, survey, or other features of the Websites. • To analyze trends, to administer the Websites, to track user activities, to infer user interests, and to otherwise induce, deduce, and gather information about individual users and market segments.  •  Our service providers who help us with fraud protection and website analytics. • Trusted partners who use the information for research and related purposes.

Corporate Transactions:  In the event that we sell all or part of our company or otherwise transfer any assets of our company, we may provide your information to the purchaser so that you may continue the relationship or business with us and our products.

Sharing with Third Parties:  We will require our service providers and agents to safeguard personal information consistently with this Privacy Policy.  Where Kobayashi has knowledge that an agent is using or disclosing personal information in a manner contrary to this Privacy Policy, Kobayashi will take reasonable steps to prevent or stop the use or disclosure.  However, non-personally identifiable Website visitor information, including aggregated or deidentified information, may be provided to other parties for marketing, advertising, or other uses.

2. YOUR CHOICES

In some jurisdictions, individuals may have the right to opt-in or withdraw consent for certain uses. If you reside in such jurisdictions, you may have additional rights which are detailed in the “Access, Objection, Correction & Deletion of Personal Information” section below.

3. DO NOT TRACK SIGNALS

Because there is as of yet no common understanding of how to interpret Web browser-based Do Not Track (“DNT”) signals, we do not currently respond to undefined DNT signals.

4. RETENTION OF YOUR INFORMATION

Personal information that we collect, access or process will be retained only as long as necessary for the fulfilment of the purposes for which it was collected, unless otherwise provided for under services contracts with clients or as required or authorized by law.  Personal information that is no longer required to fulfil the identified purposes will be destroyed, erased or made de-identified.

5. HOW WE USE COOKIES; INTEREST-BASED ADVERTISING

We may use cookies and similar tracking technologies to track activity on our Service and hold certain information.

Cookies are simple text files that are stored on your computer or mobile device by a website’s server. Each cookie is unique to your web browser. It will contain some anonymous information such as a unique identifier, website’s domain name, and some digits and numbers.

If you want to restrict or block the cookies that are sent by our websites, you can do so through your browser setting.  Alternatively you can visit www.internetcookies.org, which contains comprehensive information on how to do this on a wide variety of browsers and devices.  However, if you do not accept cookies, you may not be able to use some portions of our Service.

Necessary cookies

Necessary cookies allow us to offer you the best possible experience when accessing and navigating through our website and using its features. For example, these cookies let us recognize that you have created an account and have logged into that account to access the content. These are also called Session Cookies.

Functionality cookies

Functionality cookies let us operate the site in accordance with the choices you make. For example, we will recognize your username and remember how you customized the site during future visits. These are also called Preference Cookies

Analytical cookies

These cookies enable us and third-party services to collect aggregated data for statistical purposes on how our visitors use the website. These cookies do not contain personal information such as names and email addresses and are used to help us improve your user experience of the website.

Security Cookies 

We may use Security Cookies for security purposes.

Contacting Us

If you have any questions about our use of cookies, please contact us using the email address kcpinfo@kobayashi.com

6. SAFEGUARDING PERSONAL INFORMATION

We use reasonable and appropriate security measures to protect the confidentiality of personally identifiable information under our control and appropriately limit access to it.  However, we cannot ensure or warrant the security of any information you transmit to us and you do so at your own risk.  We will notify you of any loss of data or breach of our security measures that has resulted in the loss or unauthorized access, disclosure, use or acquisition of personal information or otherwise presents a potential threat to such information, without undue delay, as required by law.

7. LINKS TO THIRD-PARTY WEBSITES

Our Websites may contain third-party links to sites operated and maintained by third parties over which we have no control. We have no responsibility or liability for the content and activities of any third parties or third-party websites, including any linked sites. Many of these sites have their own privacy policies and this Privacy Policy applies solely to information collected by the Websites. We encourage you to review the privacy policies of such websites before disclosing your personal information to them.

8. CROSS-BORDER TRANSFER OF PERSONAL INFORMATION

It is important to note that the Websites are operated in the United States. Therefore, your personal information may be transferred to and stored in the United States or other countries with data protection laws that differ from the country where you are located. Your personal information may be available to government authorities under lawful orders and laws applicable in such foreign jurisdictions.

9. CALIFORNIA PRIVACY RIGHTS

California residents who provide personal information in obtaining products or services for personal, family or household use are entitled to request and obtain from us once per calendar year information about the customer information we shared, if any, with other businesses for their own direct marketing uses. If applicable, this information would include the categories of customer information and the names and addresses of those businesses with which we shared customer information for the immediately prior calendar year (e.g., requests made in 2020 will receive information regarding 2019 sharing activities). To obtain this information from Kobayashi, if applicable, please send an e-mail message to Kcpinfo@Kobayashi.com with “Request for California Privacy Information” in the subject line and in the body of your message, or by phone at 800-432-8629 or by mailing us at Kobayashi Healthcare International, Inc., 245 Kraft Drive, Dalton, GA 30721, USA. We will provide the requested information to you at your e-mail address in response.

If you are a California resident, California law provides you with the following additional rights with respect to your personal information:

  • The right to know what personal information we have collected, used, disclosed and sold about you.  To submit a request to know, you may call us at [800-432-8629] or visiting [https://kobayashiamericas.com/consumer-questions-and-issues/].  You also may designate an authorized agent to make a request for access on your behalf on our website at [https://kobayashiamericas.com/consumer-questions-and-issues/].
  • The right to request that we delete any personal information we have collected about you.  To submit a request for deletion, you may call us at [800-432-8629] or visiting [https://kobayashiamericas.com/consumer-questions-and-issues/].  You also may designate an authorized agent to make a request for deletion on your behalf on our website at [https://kobayashiamericas.com/consumer-questions-and-issues/].

When you exercise these rights and submit a request to us, we may verify your identity by asking you for your email address, telephone number, and physical address. We also may use a third-party verification provider to verify your identity.  We will endeavor to honor these requests unless such a request conflicts with certain lawful exemptions under the California Consumer Protection Act.  Please note that Kobayashi is only required to honor such requests twice in a 12-month period.

Your exercise of these rights will have no adverse effect on the price and quality of our goods or services.

For the 12-month period prior to the date of this Privacy Policy, Kobayashi has not sold any personal information about California; nor does it have any plans to do so in the future.  California residents may request further information about compliance with California law and to make a request under California law by e-mailing:  Kcpinfo@kobayashi.com.  Please include “California Privacy Rights Request” in the first line of the description and your California mailing or street address.

10.       CHILDREN’S PRIVACY

Our Website and services are not directed at children and we do not knowingly solicit or collect personally identifiable information from children under 16 years of age without verifiable parental consent. If you become aware that a child has provided us with personally identifiable information, please contact us promptly by sending an e-mail message to Kcpinfo@kobayashi.com with “Request for Child Information Removal” in the subject line and the name and age of the child in the body of the message. We will then make reasonable efforts to delete the child’s information from our database and to not use such information for any purpose (except where necessary to protect the safety of the child or others as required or allowed by law).

11. ACCESS, OBJECTION, CORRECTION, AND DELETION

We respect your right to obtain confirmation as to whether your personal information is being processed, information about the purposes of that processing, and information about the recipients to whom your personal data have been or will be disclosed.  Also, we respect your right to receive the personal data you have provided to Kobayashi in a structured, commonly used and machine-readable format, and your right to object to the processing of personal data for direct marketing. In addition, we respect your right to access and correct your personal information. If you need assistance correcting or updating your personal information, please contact us using the contact information detailed in the Questions and Comments section below. You may exercise your rights, subject to applicable laws, to request that we delete or restrict access to your personal information. We may need to retain it for legally permitted purposes, and this will be explained to you if necessary.

12. RIGHT TO LODGE COMPLAINTS

We are transparent about the ways in which we collect and use personal information and welcome your questions and concerns. If you have any concerns or complaints about the way we handle your personal information, please contact us as described below.  To the extent you believe we have not addressed your concerns or otherwise choose to do so, you have the right to lodge a complaint with a supervisory authority in the country where you reside and/or the United States. You may contact the US Federal Trade Commission regarding your concerns.

For more information, please see https://www.ftc.gov/faq/consumer-protection/submit-consumer-complaint-ftc.

13.  CHANGES TO OUR PRIVACY POLICY

We will review and update this Privacy Policy as required to keep current with rules and regulations, new technologies and security standards. We will post those changes on the Websites and/or update the Privacy Policy modification date above, and will provide you with appropriate notice of material changes.

14. QUESTIONS AND COMMENTS

If you have any questions or comments about our Privacy Policy, please contact us by e-mail at Kcpinfo@kobayashi.com with “PRIVACY POLICY” in the subject line or by phone at 800-432-8629 or by mailing us at Kobayashi Healthcare International, Inc., 245 Kraft Drive, Dalton, GA 30721, USA.